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Returns & Refunds

 

Last Updated: 01/11/2025

The Tally Counter Co. (A Division of i4 Automation Ltd) – Delivery and Returns Policy

 A full copy of our terms and conditions can be found HERE – However, the following represents a summary of the key points of delivery & returns. 

Delivery

Where items are stated as being in stock we will aim to despatch the goods within two working days from receipt of payment. Where items are not in stock we will advise you of the delivery date when you place your order.

Delivery charges are determined by the value of the items involved and the need for a signature to confirm receipt. Small low weight items are normally despatched by Royal Mail Recorded or Special delivery while larger heavier items will be despatched by courier for delivery 2-3 working days delivery. Express delivery is available on request.

 

Cancellation & Returns

If you wish to return goods then you should contact us within 7 days of the items being delivered to you. No goods may be returned for credit without prior agreement being obtained from us and we reserve the right to apply a re-stocking charge. Carriage charges will not be refunded. Cancellation of orders which have to be made up specially (whether catalogued or otherwise) cannot be accepted.

Refunds will be made within 7 working days from us receiving and testing the goods.

Please contact us before you send the product:

By email: TallyCounter@i4Automation.co.uk

Send the product with its original packing to:

Unit 5 Home Farm,

The Street,

Diddington,

St Neots,

PE19 5XT

United Kingdom

1.1 Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from i4 Automation Ltd.

1.2 Damaged items

If you received a damaged product, please notify us immediately for assistance.

1.3 Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

1.4 Contact Us

If you have any questions about this Policy, please contact us at via our contact us page;
https://tallycounter.co.uk/contact/

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